F.A.Q

Frequently Asked Questions

1. Ordering & Payments

Q: How do I place an order?
A: Simply browse our catalog, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, Amex), and other regional payment options like Apple Pay, Google Pay.

Q: Can I change my order after it has been placed?
A: Changes are possible only before the order is processed. Contact us immediately at contact@hautgam.com to make adjustments.

Q: Is my payment information secure?
A: Yes, we use encrypted payment gateways and follow industry standards to protect your data.

2. Shipping & Delivery

Q: What countries do you ship to?
A: We ship to Countries we accept for shipping. For details, please visit our Shipping Policy page.

Q: How much does shipping cost?
A: Shipping costs vary based on destination, weight, and shipping method. Estimated costs are displayed during checkout.

Q: How long will it take to receive my order?
A: Delivery times depend on your location and chosen shipping method. Typically, orders are delivered within 20–45 business days.

Q: How do I track my order?
A: After shipping, you’ll receive a tracking link via email. Use this link to monitor your shipment.

3. Returns & Refunds

Q: What is your return policy?
A: We offer returns within 3-5 days of delivery. Products must be unused and in original packaging. Visit our Returns Policy for full details.

Q: How do I request a refund?
A: Submit a refund request through your account or contact customer support. Refunds are processed within 5-7 business days after approval.

Q: Who covers the return shipping cost?
A: For defective or wrong items, we cover return shipping. For other returns, the customer is responsible unless otherwise stated.

4. Products & Stock

Q: How can I find out if an item is in stock?
A: Product availability is displayed on the product page. If an item is out of stock, you may opt to be notified when it’s available.

Q: Are your products authentic?
A: Yes, we guarantee that all products are 100% genuine and sourced directly from manufacturers or authorized distributors.

Q: Can I request a product that isn’t listed?
A: Feel free to contact us with your request, and we’ll do our best to assist you.

5. Account & Support

Q: Do I need to create an account to shop?
A: No, but creating an account lets you track orders, save preferences, and enjoy faster checkouts.

Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your registered email.

Q: How can I contact customer support?
A: Reach us via email at contact@hautgam.com, call us at 1-555-123-4567, or use the live chat on our website.

6. Discounts & Promotions

Q: How can I apply a discount code?
A: Enter the promo code during checkout in the “Discount Code” field and click “Apply.”

Q: Do you offer bulk discounts?
A: Yes, we provide discounts for bulk purchases. Contact contact@hautgam.com for a custom quote.

Q: Can I combine multiple discounts?
A: Only one discount code can be applied per order unless specified otherwise.

7. Privacy & Security

Q: Is my personal information secure?
A: Absolutely. We follow strict data protection practices. Visit our Privacy Policy for more details.

Q: Do you use cookies?
A: Yes, cookies enhance your shopping experience. You can manage cookie preferences in your browser settings. Read our Cookies Policy for more.

8. Miscellaneous

Q: Do you offer gift wrapping?
A: Yes, gift-wrapping services are available for an additional fee. Select the option during checkout.

Q: Can I purchase a gift card?
A: Yes, digital gift cards are available in various denominations.

Q: Do you offer an affiliate program?
A: Yes, join our affiliate program to earn commissions. Contact contact@hautgam.com for more information.