Refund and Returns Policy

At HautGam, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions under which refunds, returns, and exchanges are processed.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The return request must be initiated within 3-5 Days days of receiving the item.
• Proof of purchase (e.g., receipt or order confirmation) is required.

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made items.
• Intimate or hygiene products (e.g., underwear, earrings).
• Downloadable software or digital products.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us:
   Email us at contact@hautgam.com or call 1-555-123-4567 with your order details and reason for return.
2. Approval:
   Once your request is approved, we will provide you with a return authorization number and shipping instructions.
3. Ship the Item:
   Pack the item securely and ship it to the return address provided. You are responsible for the return shipping costs unless the item was defective or incorrect.

3. Refund Policy

Refunds will be processed under the following conditions:

• Items returned and inspected meet the eligibility criteria.
• Refunds are issued to the original payment method within 3-5 business days of receiving the returned item.

We do not refund:

• Original shipping costs (unless the return is due to our error).
• Items damaged due to improper use or negligence by the customer.

4. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange a product, please contact us at contact@hautgam.com. We will guide you through the exchange process.

5. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

1. Check your bank or credit card statement.
2. Contact your payment provider; processing times may vary.
3. If the issue persists, contact us at contact@hautgam.com.

6. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 3-5 days of delivery. Include photos of the damage and a description of the issue. We will arrange a replacement, refund, or repair at no additional cost.

7. Non-Returnable Situations

We reserve the right to refuse a return or refund under the following conditions:

• Items not in their original condition or packaging.
• Items returned without prior approval or outside the return window.
• Items showing signs of use or tampering.

8. Contact Information

For questions or assistance with returns, refunds, or exchanges, please contact us:

• Email: contact@hautgam.com
• Phone: 1-555-123-4567
• Address: 304 North Cardinal St.
  Dorchester Center, MA 02124